Cancellation by B2ME E-commerce:
There may be certain orders that B2me E-commerce’ Merchant partners are unable to accept the service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, problems identified by B2me E-commerce’s credit and fraud avoidance department or due to any major technical snag. B2me E-commerce may also require additional verification's or information before accepting any order. B2me E-commerce will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account or digital wallet.
Cancellation by the Retailer:
In case of requests for order cancellations, B2me E-commerce reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if B2me E-commerce receives a cancellation notice and the order has not been processed/ approved by B2me E-commerce, B2me E-commerce shall cancel the order and refund the entire amount to you. B2me E-commerce will not be able to cancel orders that have already been partially or fully processed. B2me E-commerce has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by B2me E-commerce and accept B2me E-commerce’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the return process post return request is raised and you would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition.
Return Policy B2me E-commerce:
• In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
• Upon receiving your complaint, B2me E-commerce shall verify the authenticity and the nature of the complaint. If B2me E-commerce is convinced that the complaint is genuine, B2me E-commerce will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, B2me E-commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by B2me E-commerce in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and B2me E-commerce shall not in any manner be held liable for the same.
• Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, B2me E-commerce requests you to refuse to accept delivery and inform B2me E-commerce at the earliest. The return process of the product may be restricted by B2me E-commerce depending on the nature and category of the product. . Product dispatch time is 2-4 week after confirmation of order.
In order to return any products sold through the B2me Platform, you are required to comply with the following conditions:
* For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase.
* Please notify B2me E-commerce of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, B2me E-commerce/Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order.
(1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with B2me E-commerce.
* Products should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card and invoices, etc.
* B2me E-commerce offers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not properly described is the Merchant or seller’s responsibility. If applicable, you also authorize B2me E-commerce to place the return shipping costs on your invoice.
* It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
*Few preventive health product are special in nature and return & replacement are not allowed this type of products.
* The returned products are subject to verification and checks by B2me E-commerce in order to determine the legitimacy of the complaint/ return.
* In the event the return of a product is duly accepted by B2me E-commerce, the value of such product, as originally paid by you during Acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and B2me E-commerce will credit your refunds directly to B2me source of payment subject to the Orders paid online.
Refund Policy for Recharges:
All sales of prepaid recharge on the B2me Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and all charges that result from those purchases. B2me is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the B2me Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the B2me Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card information), operator name, recharge value, transaction date and order number. B2me will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 23 working days from the date of receipt of Your e mail. All refunds will be credited to Your Bank account. It will take 3-23 working days for the money to show in Your bank account depending on Your bank’s policy.
We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.